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Frequently Asked Questions

HOW DO I OBTAIN PRICING FOR YOUR PRODUCTS?
Pricing has been omitted from this on-line catalog. We can offer a customized price list available to you on this web-site with the establishment of a user ID and Password.

Call (502) 585-4026 x 1245 or email Susan Watson to establish your personal ID and Password.

HOW DO I OPEN AN ACCOUNT?
Just click on “Open an Account” and fill out our application. The process normally takes 3-5 business days. Otherwise you may pay COD or use a credit card (MasterCard, Visa, American Express)

We do not accept cash for deliveries.

Are there delivery charges?
On all shipments made within our normal delivery area, freight is pre-paid and delivered on our own trucks, normally, the next business day. Orders outside our normal delivery area are shipped freight collect, or prepay and added to your invoice, at your direction.  

What if I receive the wrong item?
Special care is taken to be sure orders ship correctly, however in the event a mistake is made on a regular stock item, we will quickly make the necessary pick-up and re-deliver at no charge to you. On any special order item, depending on the manufacturer’s policy, we will attempt to return and advise you of any applicable return fees.

Will you substitute an item that is out of stock?
Care is taken to insure we carry adequate inventory, however if we happen to be out of stock, no substitute product will be sent without your approval

How do I get Material Safety Data Sheets (MSDS) for items I purchase?
We will always include a MSDS sheet on the first order for an item requiring this document. Replacement copies are available to print off this web-site by simply keying in a search for the item and clicking on “Print MSDS” You may also contact customer service to have an MSDS emailed, faxed, or mailed to you.